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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email, and we will get back to you within 30 minutes!
Before Purchase
How do I choose the right size for my pet?
We recommend using our size chart and measuring guide to ensure the perfect fit. If you're unsure, feel free to contact us with your pet's measurements!
How long does it take to make and ship my order?
Each outfit is handmade to order. Production takes 1–7 business days, and shipping times vary by location.
I need the outfit by a certain date—can you accommodate that?
We recommend ordering at least 2–4 weeks in advance if you have a specific event or date in mind. For major holidays like Halloween or Christmas, we suggest placing your order even 1–2 months early, as we tend to get a surge in orders and shipping times may be slower during peak season.
After Purchase
What if the outfit doesn’t fit? Can I return or exchange it?
Since each outfit is custom-made for your pet, we don’t accept returns due to sizing — this helps protect all pets from potential hygiene risks.
To avoid any issues, we recommend double-checking your pet’s measurements before placing your order. Need help? Just send us your pet’s details — we’re happy to assist!
For more details, please refer to our Shipping & Return Policy.
What if my item is defective?
If your product has a quality issue, you’re covered by our 30-day Shipping & Return Policy. Contact us for assistance.
Can I cancel my order?
You can cancel within 12 hours of placing your order for a full refund. After that, a cancellation fee may apply if production has started.