Shipping & Return Policy

SHIPPING TERMS

Your order will be prepared within 2 business days. We are responsible for making sure the product gets to you safely and that it is securely packaged.

Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the "Track Your Order" page. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately.

If you haven’t received order confirmation email or shipping notice, please contact us at support@moreloveu.com.

Important

For some regions, additional charges (tax fee or clearance fee) may apply, Moreloveu only provides free shipping, not inclusive of this charge.
Shipping to remote locations may take up longer days.
We will try our best to meet your needs, if you have special requirements on the delivery date, please feel free to contact us.

RETURNS

In the absence of technical defects and quality problems of the product, our return policy lasts 30 days.

Eligibility for Returns

You may apply for a return within 30 days of receiving the product. The product must be in its original condition, unused, with all packaging, accessories, and instructions intact.

Items returned without authorization will not be accepted.

Return Process

Please contact our customer service email at support@moreloveu.com and provide your receipt or proof of purchase.
Our customer service team will review your order and authorize the return. Upon authorization, you will need to submit current product images for verification.
l Once verified, you will receive a return address and return guidelines. If the return is due to your personal reasons, you will be responsible for the return shipping costs and taxes. If the return is due to a product quality issue, we will cover the return shipping costs.
Please send the product back within 5 days of receiving the return address. Returns made after this period will not be eligible.
After shipping the return package, please email the return tracking number and receipt to our customer service email on the same day. It's better to use the shipping method providing tracking information as well as a signature, so delivery can be confirmed. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the item is lost by the carrier and no refund will be issued.

Return Notes

Ensure the returned item is properly packaged to prevent damage during transit. You will be responsible for the shipping fee and taxes.

Not Eligible for Return

Any item that is not in its original condition.
Items damaged or missing parts due to reasons not attributable to us.
Any item returned more than 30 days after delivery.
Customized products are not acceptable for return.

Important Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Note: If you are returning your purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Contact your local customs office for information. Shipping charges, as well as duties and taxes, are nonrefundable for undeliverable or refused shipments. Upon receipt of the refused delivery, a refund will be issued for the item(s) only.

EXCHANGES

The exchanged product must retain its original packaging, accessories, instructions, and be in perfect condition.

Exchange Process

Please contact our customer service email at support@moreloveu.com, providing your receipt or proof of purchase and informing us of the product you wish to exchange. If there is a price difference resulting from the exchange, you will need to pay the additional amount for a higher-priced item, while for a lower-priced item, the difference will be refunded to your original payment method after we receive the returned product.
Our customer service team will review your order and authorize the exchange. Upon authorization, you will be required to provide photos of the current product for review.
Once your application is approved, you will receive the return address and return guidelines. If the exchange is due to your personal reasons, you will be responsible for the return shipping costs and taxes. If the exchange is due to a product quality issue, we will cover the return shipping costs.
After sending the return package, please send the return tracking number and receipt to our customer service email on the same day. For detailed return instructions, please refer to the return process listed at the top of our website.
After we receive and confirm the returned product, we will expedite the shipment of the exchanged product to you.

ORDER CANCELLATION

Your order will be fully refunded if it is canceled within 12 hours of purchase.

Please submit a help ticket from Contact Us or contact our customer service email directly at support@moreloveu.com if you decide to cancel the order.

For orders canceled after 12 hours of purchase but before shipment, a 15%-35% cancellation fee is applied. We will NOT accept order cancellation requests if the orders have already been shipped.